Frequently Asked Questions
An electronic or paper-based copy of your valet parking reservation must be presented to a parking agent on the day of check-in (departure).
Our valet agents offer complimentary booster packs for your aid.
We calculate our days based on the time the vehicle is dropped off with us on the day of your departure. For example, if your departure date is January 1 at 5:00 a.m., your one-day coverage is calculated from January 1 at 5:00 a.m. to January 2 at 5:00 a.m.
Please note that we do allow a 1 hour grace period after 24 hours, meaning no hourly charge will begin until after 6:00 a.m,./
You can modify or cancel your valet parking reservation up to 24 hours prior to the start time of your service. Valair will provide a full credit to your account, which has no expiration date and is transferable toward your future airport parking reservations. Any cancellation processed less than 24 hours prior to your reservation time will be subject to a credit less 25% of the total amount. To modify or cancel a reservation, please send us an email at “email@example.com“.
For any inquiries about our airport valet parking services, as well as questions or concerns regarding valet parking reservations, please send an email to firstname.lastname@example.org, and a Valair customer service agent will follow up within 48 hours.
Please call our valet representatives at (437-227-3900) if you have any questions or concerns about your reservation. Please note that this line is dedicated for pick-up and drop-off only.
All Payments must be made online, at https://patrons.valair.io
We are located 2 min from John C. Munroe Hamilton International Airport. 8555 Airport rd Hamilton L0R 1W0